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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎04-04-2016 12:34 PM

HP Recommended
Product: Photosmart 6520
Operating System: Microsoft Windows 8.1 (32-bit)

I have downloaded and installed all the drivers.  I have run the print and scan doctor. I have unplugged and restarted numerous times.  My wifi is working fine.  My IP address is updated/correct.  It won't scan at ALL, not to email, not to the computer, not to an SD card.  Printing is working fine.

 

PLEASE HELP!

Thank you!

Ann

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-05-2016 01:19 PM

HP Recommended

Hi @AEB424, welcome back to the HP Forums! 

 

I would be happy to help you scan. Since you can not scan to an SD card, in addition to not being able to scan to the computer, I can't help but wonder if the issue has to do with the printer hardware. Are you able to perform a standalone copy? If you can not perform a copy, we will need to shift focus to the hardware. If you can copy, I will gladly help you continue troubleshooting the issue. 

 

Let me know, thanks. 

Sunshyn2005
I work on behalf of HP


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3 REPLIES 3

‎04-05-2016 01:19 PM

HP Recommended

Hi @AEB424, welcome back to the HP Forums! 

 

I would be happy to help you scan. Since you can not scan to an SD card, in addition to not being able to scan to the computer, I can't help but wonder if the issue has to do with the printer hardware. Are you able to perform a standalone copy? If you can not perform a copy, we will need to shift focus to the hardware. If you can copy, I will gladly help you continue troubleshooting the issue. 

 

Let me know, thanks. 

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Was this reply helpful? Yes No

‎04-19-2016 07:13 PM

HP Recommended

Hi, thanks for your response and your suggestion. Nope, no copying either.  Guess I'm going shopping! 🙂  Thanks again - now I can stop wasting my time on this issue.

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‎04-29-2016 02:15 PM

HP Recommended

Oddly enough my all in one suddenly stopped scanning too. I have unplugged. Checked the wifi. Updated software. I tried to run the scan doctor but it doesn't see the scanner. It is so weird. Now I have to decide if I want to ever go with HP again. Very frustrating. 

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