Photosmart 7520 and Windows 10 Scanned File Save Issue

[MHixson]

After Win 10 upgrade, most 7520 functions seem to work well, with one, weird exception. Cannot scan from Printer's Control Panel and save to my USB-connected desktop as I used to do. Printer shows "Preparing to Scan" in panel, then screen shows "no computer is connected", although it is recognized as a destination by the printer.

What makes this weirder is that from the HP desktop app, I can direct the printer to scan and save (via both USB and wireless connections) to the desktop, which is obviously connected.  With the failure of Win10 to take both the "• Hewlett-Packard  - Imaging, Other hardware - Null Fax - HP Photosmart 7520 series - Error 0x80070490" and "• Hewlett-Packard  - Imaging, Other hardware - Null Print - HP Photosmart 7520 series - Error 0x8024200b" Win10 updates (which appears to be common to others), I'm assuming this also relates to the inability to scan and save to the desktop via the printer's control panel.

BTW, the printer WILL scan and save to a USB jump drive inserted to the printer slot, as it will to an SD card.

Any ideas?

[RnRMusicMan]

Hi @MHixson,

Welcome to the HP Forums!

I see that you cannot scan to computer via your HP Photosmart 7520 printer's control panel, after upgrading to the Windows 10 Operating System. I am happy to help!

Please try the steps within this guide, A 'No Computer Detected' or 'Connection Error' Message Displays for HP Photosmart 7520 e-All-in-One ..., and use the Windows 8 option, as those steps will work in Windows 10. And, let me know what happens! 

Thank you for posting! 

“Please click the Thumbs up icon below to thank me for responding.”

[MHixson]

Thanks for the detailed link.  Tried all but the complete uninstall/reinstall & cleanup method, and none of these worked.  As there are 2 other devices using this printer via wireless, I'm assuming that I'll need to reinstall on their machines as well, since I'll be deleting all drivers and software related to the printer on the USB-connected desktop.  Sounds like a 2-hour job.....

What is so weird, is that from the desktop, I can scan and save perfectly to the USB connected computer.  However the "no computer detected" comes up when I try to scan from the printer control panel to the desktop, after choosing the USB-connected desktop, which shows up on the printer control panel as a destination.  In other words, the desktop recognizes the printer as being connected by USB, but the printer (although it shows the USB desktop as a destination for a scan), doesn't recognize it when I give it a scan command to save a scan there.

This only occured after upgrading to Win10, and Win 10 update still returns results daily that  " Hewlett-Packard  - Imaging, Other hardware - Null Print - HP Photosmart 7520 series", and "Hewlett-Packard  - Imaging, Other hardware - Null Fax - HP Photosmart 7520 series" available updates fail.  I suspect this is where the problem lies.

[MHixson]

Just deleted printer from PC, reinstalled through Windows.  Same problem occurred when I attempted to scan and save from the printer's control screen to the USB connected computer,  but there was an option on the screen to use "others" vs.the connected USB printer.  That took me to the Windows Scan and Fax functionality, was then able to save to the desktop computer this way.  Roundabout, but it works, just not as seamless as before under Windows 8.  Still needs a fix, but at least it's functioning. 

[RnRMusicMan]

Hi MHixson,

Thank you for your replies! 

I am glad you found a workaround for now. Perhaps try these steps, if you want to: 

• Uninstall the software. Uninstalling the Printer Software.
• Clean boot the computer. How to perform a clean boot in Windows.
• Disable any Antivirus programs. Disable Antivirus software.
• Disable any firewall programs. Windows Firewall from start to finish.
• Create a new user account. Managing User Accounts and Logins (Windows 10).
• Reinstall using the HP Printer Install Wizard for Windows.

Sometimes this can make a difference. 

Hope this information is helpful! 

“Please click the Thumbs up icon below to thank me for responding.”

[MHixson · Accepted solution]

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@RnRMusicMan wrote:

Hi MHixson,

Thank you for your replies! 

I am glad you found a workaround for now. Perhaps try these steps, if you want to: 

• Uninstall the software. Uninstalling the Printer Software.
• Clean boot the computer. How to perform a clean boot in Windows.
• Disable any Antivirus programs. Disable Antivirus software.
• Disable any firewall programs. Windows Firewall from start to finish.
• Create a new user account. Managing User Accounts and Logins (Windows 10).
• Reinstall using the HP Printer Install Wizard for Windows.

Sometimes this can make a difference. 

Hope this information is helpful! 

“Please click the Thumbs up icon below to thank me for responding.”

---

Thanks for the suggestion, RnR!  I've thought about it, but if I create a new user account, won't that change all of the settings established on my desktop for my use?  I'm the only user, and it's my main personal and business unit, which I'd hate to have to reconfigure.  And just for my information, why would changing (or adding) a user account be one of the steps for a fix of the issue?  Thanks in advance....

[RnRMusicMan]

Hi @MHixson,

Thank you for your response! 

Creating the new user account was suggested, in case your current account has been corrupted. You can try the steps without creating one first, who knows, it still might work. And, then if it doesn't, try the steps with creating the account. 

Kind of like trial and error. 

Hope this answers yoru question, and have a nice day! 

“Please click the Thumbs up icon below to thank me for responding.”

[MHixson]

Terrific!  After a lot of thought, I did exactly that (skipped the new user profile step) and it worked!...some bumps in configuring along the way, but was able to step through the process and the printer's control panel is now doing just what it was intended to to, functions perfectly now.  Carried the solution to a networked laptop, and its problem is now solved as well.  Thanks again for your kind help!

[JustaQuestion]

 HP: Please provide an update to your software to resolve this issue. The steps above are entirely too involved to resolve this issue that seems very common among HP Photosmart users who upgrade to Windows 10.

Thank you.