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‎04-04-2025 06:53 AM

HP Recommended

Hello, can anyone help me please?
My Photosmart C4580 scan to computer has stopped working, it's been like this for a couple of years. I am currently on MacOS Sequoia 15.4.
The printer works but the scanner doesn't register in the icon information. 
I've downloaded the HP app but it can't find my printer/scanner to bluetooth it nor does it  recognise my IP address to add it.

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1 REPLY 1

‎04-05-2025 09:52 AM

HP Recommended

@Kerry131, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

It sounds like you're facing a frustrating issue with your HP Photosmart C4580 scanner not working properly. Let's try some simple troubleshooting steps to get it working again:

 

1. Check the Connection

Ensure that the printer/scanner is connected to your Mac via USB or Wi-Fi.

If using USB, try a different cable or port on your Mac.

If using Wi-Fi, make sure the printer and your Mac are on the same network.

2. Update Printer Drivers

Go to System Preferences > Printers & Scanners and remove the printer if it's listed.

Visit the HP website and download the latest drivers and software for your HP Photosmart C4580. Install it.

After installation, add the printer back in Printers & Scanners.

3. Restart Devices

Restart both your Mac and the HP Photosmart C4580 printer/scanner. Sometimes a simple reboot can fix recognition issues.

4. Use Preview or Image Capture for Scanning

Open Preview or Image Capture on your Mac.

In Preview, go to File > Import from Scanner.

In Image Capture, check if the scanner is listed. If it is, select it and try scanning again.

5. Reset the Printing System

Go to System Preferences > Printers & Scanners.

Right-click (or control-click) in the list of printers and select Reset Printing System.

Add your printer back and try scanning again.

6. Check for Firmware Updates

Sometimes an update for your printer’s firmware can resolve scanning issues. Check the HP support page for firmware updates for your C4580.

 

Reference:

HP printers - 'Scanning is Currently Unavailable' displays in the HP Smart app (Windows, macOS) | HP...

Scanner Failure error on HP printers (Windows, macOS) | HP® Support

 

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

 

Take care and have a good day. 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Regards,

Garp_Senchau
I am an HP Employee

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