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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-12-2017 02:58 PM

HP Recommended
Product: Photosmart c4580
Operating System: Microsoft Windows 10 (64-bit)
Hi
I'm hoping someone can help me as I'm losing the will to live with my printer!
I've changed broadband provider and can't seem to get my printer to go wireless.
I've tried everything, I think.
I've reinserted the cd and when I take the cable out the cd doesn't provide any options just exit.
I should say I'm on Windows 10 and have a photosmart c4580. I'm not brilliant on computers but gave mastered this before.
My network is currently saying hpsetup for the printer on network configuration page as I've reset the wireless setting.
How can I get it to connect wirelessly?
I've been on every web site and either it states solutions for Macs or says use the cd.
I've tried Hp but it's not supported anymore.
Help 😀
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-12-2017 03:06 PM

HP Recommended

Hi,

Welcome to HP Support Forum. Please treat this as new router and use the following instructions to fix:

   http://www8.hp.com/au/en/campaigns/wireless-printing-center/reconfiguring-system-help3.html

Please also note: Your printer supports 2.4GHz only therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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2 REPLIES 2

‎06-12-2017 03:06 PM

HP Recommended

Hi,

Welcome to HP Support Forum. Please treat this as new router and use the following instructions to fix:

   http://www8.hp.com/au/en/campaigns/wireless-printing-center/reconfiguring-system-help3.html

Please also note: Your printer supports 2.4GHz only therefore you need to check and allow your router to broadcast both (dual) bands which are 2.4GHz and 5.0GHz.

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎06-13-2017 01:05 PM

HP Recommended
Thank you so so much. That was really easy and pain-free. Thank you.
Was this reply helpful? Yes No
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