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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP Color LaserJet Pro MFP M283cdw

My M283cdw keeps having a Power Fail on the second page of sending a fax.  The firmware and drivers are current.  I'm manually sending the fax from the printer so a computer is not involved.  I do have a Windows 11 PC, an Apple Mac, iPhones and an iPad.  None of the devices having any printing problems.  On the printer I've done the "Run Fax Test" (Setup -> Self Diagnostics) and the printer passes the fax tests.  The telephone cable from the printer is directly connected to the phone line in the wall.  The printer is on a surge protector and nothing else plugged into the surge protector has a power failure during the fax.

 

My most recent attempt to send a fax had four pages.  When I send the fax the printer connects to the fax number and sends page 1 but after sending page 2 the printer auto restarts, starts sending the fax again, and keeps auto restarting.  It does this cycle about 10 times before stopping on its own or until I cancel sending the fax.  When I look at the Fax Activity Log in HP Smart it shows the Result of each attempt at sending the fax is a Power Fail.

 

I looked at this post but it didn't solve my problem.  Error Correction was already On.  I changed the resolution from Fine to Standard.  I changed the Fax Speed from Medium to Slow.  I also tried a Fast Fax Speed.  The error kept occurring.

I also looked at this second post but it didn't have a solution.

 

Any help appreciated.  How can sending a fax cause the printer to restart?

 

Thanks.

 

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