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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-15-2024 07:00 AM

HP Recommended
Product: Laserjet M479fdw

Hello,

when copying multiple Paiges i always get these Stains on the printed Pages, but only on the First Page. 

Replacing all four Cartridges didn't help, cleaning the two Stripe-Scan-Glasses or Rollers in and under the ADF didn't help either. 

 

Thanks20240715_145705.jpg

1 REPLY 1

‎07-15-2024 06:15 PM - edited ‎07-15-2024 06:27 PM

HP Recommended

Hard to be sure from the picture but it looks like you are getting some background yellow and magenta? First thing I would check is to ensure that the device is connected directly to the wall and not sharing a circuit with any heavy draw item like an air conditioner or heater. If this is only during copying and not printing, try increasing the background cleanup setting.

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