Printer/Fax Stuck on "Printing Fax page 1"

[JLP77]

My companies fax machine is stuck on a screen that says "Printing Fax Page 1". I have attempted to unplug for 5 full minutes and it did not clear. How can I reset the printer/fax?

[Sunshyn2005]

Welcome to the HP Forums @JLP77, 

I understand you are seeing "Printing Fax Page 1" on the printer screen and you are unable to clear the message despite your efforts. I suggest taking a look at the following post written by @Gemini02 and completing the solutions presented: Re: Stuck "Printing fax page 1"

If this resolves the issue, please click the Accept as Solution below. If the issue persists and you'd like to try a reset post back and I will send you instructions. 

Cheers!

[JLP77]

I attempted the suggested steps and the printer is still stuck on "Printing Fax Page 1"... What is my next option?

[Sunshyn2005 · Accepted solution]

There are an increasing number of posts in this forum and elsewhere in the internet with the steps to do a resets on different printers.  The reset itself will sometimes fix problems, so the reset is not the issue. 

Some resets require you to enter button combinations to open special menus on your printer that you were never meant to access.  These special menus are used by the developers and support personnel for debugging issues, but they are not meant for untrained users and can have unintended results.  One wrong button push and you no could no longer have a printer, but instead a pricey paper weight.  To top it off, if you do happen to "brick" the printer this way, it is considered customer induced damage, and voids the warranty automatically. These resets are only meant to be given out and used as a last resort, and under direct instruction of a HP tech support representative. They should not be done lightly!

Printer Resets: What You Should Know by @Bob_Headrick

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