Printer does not scan when exits low power mode

[PatriceB]

Hi, the problem is rather simple.

The printer does not scan when it exits low power mode.

If i try to use the printer scan mode or i f i les the computer app, the scan never starts. I have to reboot the printer in order to make it work.

Both softwares are up to date (computer app and printer internal software).

I use Mac Os but i don"t think it's a problem since even if i try to scan using the printer screen mode, it does not work.

Thanks.

Thanks.

[TEJ1602]

@PatriceB, Welcome to HP Support Community!

Follow the steps below in sequence to isolate and resolve the issue-

1. With the printer turned on, disconnect the power cord from the printer, disconnect the power cord from the power source, and then wait 30 seconds.

2. If you are using a power strip or multi-plug adapter, connect the cord directly to a wall outlet to make sure the printer is getting enough power.

3. Reconnect the power cord to the printer, and then try making a copy.

Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[PatriceB]

Thanks for the advice but if I have to turn off the printer everyday, because the problem is daily, I don't your answer as a solution. I prefer to see a bug and I would like to help how to fix it.

[TEJ1602]

@PatriceB

Thanks for replying!

Please reach out to the HP Support in your region for remote assistance.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!