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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Hi,
Please make sure the scan size is set to use the entire scan glass or an A4 size, I would assume from your description that the scanning software is set to scan a 10x15 cm/ 6x4 inch Photo, which is approx. 1/4 of an A4 paper in its size
If you may scan using a scan app such as Scan to Email on the printer screen, be sure to select to Scan Document (A4/Letter) and not to Scan Pictures, which scans 10x15 cm/ 6x4 inch photos.
Shlomi
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