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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended

HP 8010E only scans partial page (1/4). This is the second time I have requested support

1 REPLY 1
HP Recommended

Hi,

Please make sure the scan size is set to use the entire scan glass or an A4 size, I would assume from your description that the scanning software is set to scan a 10x15 cm/ 6x4 inch Photo, which is approx. 1/4 of an A4 paper in its size

 

If you may scan using a scan app such as Scan to Email on the printer screen, be sure to select to Scan Document (A4/Letter) and not to Scan Pictures, which scans 10x15 cm/ 6x4 inch photos.

 

Shlomi



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