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‎10-04-2024 09:32 AM

HP Recommended
Operating System: Microsoft Windows 11

My envy photo 7858 keeps printing two copies 

Category:
1 REPLY 1

‎10-05-2024 03:41 PM

HP Recommended

Hi @Ssac9285 

 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

 

However, I will need a few details to provide an accurate solution,

  • When did this issue start?
  • Did you do any hardware or software changes?
  • How is the printer connected to computer, wired or wireless?

Meanwhile 

 

Please try the steps recommended below.

 

On your PC search control panel, open control panel, Select printer properties, Select the "number of copies" it must be set to 2 change it to 1 and check if it helps.

 

Also, Right click your HP printer icon in devices and printer -> select Printer Properties -> select Ports -> uncheck 'enable bidirectional support'. -> APPLY

 

If the issue still persists uninstall the printer software from your PC and install the latest printer drivers.

 

Please update the printer drivers using this link.

 

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

 

 

Raj2111
I am an HP Employee

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