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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-29-2020 07:17 AM

HP Recommended
Product: HP Officejet Pro 6968

While I can print with no issues, my printer status is unknown, I can't see ink levels, and I can't scan.  I uninstalled and reinstalled the printer but am still having the same problem. Working from home and I really, really need the scan function.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-29-2020 08:55 AM - last edited on ‎08-20-2024 08:04 AM by

HP Recommended

Hi,

Search for HP Smart, right-click HP Smart and select App Settings, then press Uninstall.

 

Reinstall the HP Smart from the MS Store and check for any difference:

https://support.hp.com/us-en/document/ish_1716406-1413451-16

 

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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2 REPLIES 2

‎05-29-2020 08:55 AM - last edited on ‎08-20-2024 08:04 AM by

HP Recommended

Hi,

Search for HP Smart, right-click HP Smart and select App Settings, then press Uninstall.

 

Reinstall the HP Smart from the MS Store and check for any difference:

https://support.hp.com/us-en/document/ish_1716406-1413451-16

 

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎05-29-2020 11:30 AM

HP Recommended

That did the trick - thank you so much!!!

Was this reply helpful? Yes No
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