Printer stuck at printing alignment page after restoring

[Zong_Solomon-82]

123

[Raj_05]

Hi @Zong_Solomon-82,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet Pro 8023 All-In-One Printer is stuck at printing the alignment page after restoring, you can try the following steps to resolve the issue.

Cancel the Print Job:

• On your computer, open the print queue.
• Cancel the alignment page print job.
• Restart both the computer and the printer.

Check for Paper Jams:

• Ensure that there are no paper jams in the printer.
• Open all access doors and remove any stuck paper.

Restart the Printer:

• Turn off the printer, wait for a few seconds, and then turn it back on.
• Allow the printer to complete its startup process.

Reload Paper:

• Make sure that the paper tray is loaded with the correct type and size of paper.
• Ensure that the paper is properly aligned in the tray.

Check Ink Cartridges:

• Verify that the ink cartridges are properly installed and have sufficient ink levels.
• Replace any empty or low ink cartridges.

Perform a Hard Reset:

• Turn off the printer.
• Disconnect the power cord from the back of the printer.
• Wait for at least 60 seconds.
• Reconnect the power cord and turn on the printer.

Update Printer Firmware:

• Check if there are any firmware updates available for your printer on the HP support website.
• If updates are available, follow the instructions to update the firmware.

Reinstall Printer Drivers:

• Uninstall the printer drivers on your computer.
• Download and install the latest drivers from the HP website.

Reset the Printer:

• Access the printer's control panel and navigate to the Settings menu.
• Look for the option to reset the printer settings to factory defaults.
• Perform a reset and see if it resolves the issue.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support