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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎03-05-2024 04:04 PM

HP Recommended
Product: HP OfficeJet Pro 28020e All-In-One

I have a relatively new (few months old) HP OfficeJet Pro 28020e All-In-One. Every few minutes (feels like 3 to 5 minutes), the printer will wake up, say Scanning.... and then popup a message saying "The scan has been sent successfully".

 

I do not have Scan to Computer enabled.

 

I have gone through a Secure Erase and then a hard reset. Still happens.

 

There are no jobs in the print queue on our laptops that we use... both are MacOS. I have checked all the alerts and logs on the printer... nothing. When I do scan a document using HP Easy Scan or HP Smart, it works fine and I am able to save files where I want on my laptop.

 

Went through 20 minutes of checks with HP Tech support before doing a hard reset. Still have the issue.

 

I am afraid I will wear out and break down the scanning mechanism.

 

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