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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Printing fuzzy and when I try to scan the alignment print out it won’t scan...

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Ho envy 5010

So infuriating... trying to sort out my printer as it’s prints fuzzy and block like.


can’t scan the alignment print as it says there’s nothing to scan!?


tried cleaning, resetting, assorts but not working..

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@Zara12, Welcome to HP Support Community!


I see that you are experiencing print quality issues, if you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.


Please reach out to HP Support in your region regarding the service options for your printer.


Hope this helps!


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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