Printing works, but won't scan-says not connected to wifi

[CingolaniConten]

My printer/scanner is connected to WiFi correctly, which I know because it prints with no problem. When I try to scan, I open HP Smart and it says "Printer status unknown." Then, if I press the "Scan" button, it says, "Scanning is currently unavailable. Please select Home to check that your printer is connected and active. Once connected, return here to scan." If I press "Home," it takes me back to the beginning in HP Smart. I have also tried scanning straight to the computer using the display screen on the printer and after "preparing to scan" for a few seconds, it reads, "The scan could not be completed. Make sure the computer is connected to the printer and then try again." I've tried the troubleshooting steps through the HP website, downloading and running the HP Print and Scan Doctor, and when it was finished, nothing had changed. Please advise. Thank you.

[Betty0610]

@CingolaniConten

Welcome to the HP Support Community.

Uninstall and reinstall the HP Smart App and try again.

If the issue persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!