Pro8600 printer will not resize page

[RMT54]

Pro8600 printer will no longer resize . When paper is place on printer Resize only offers 100%. I no longer can minimize or enlarge. 

[VikramTheGreat]

Hi @RMT54,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP OfficeJet Pro 8600 (N911a) printer is no longer allowing you to resize copies (only showing 100% with no option to reduce or enlarge). This is likely due to a firmware glitch, copy settings lock, or a temporary software issue.

Steps to Restore Resize Functionality

1. Power Cycle the Printer

• Turn off the printer.
• Unplug it from the wall for 60 seconds.
• Plug it back in and turn it on.
• Try copying again and check if the resize options return.

2. Reset Copy Settings

• On the printer’s control panel:
  • Tap Copy > Settings > Resize.
  • If only 100% is available, tap Restore Defaults under Copy Settings.
  • Then, recheck the Resize menu.

3. Update Firmware

• Visit the official HP support page for your model: 👉 HP Officejet Pro 8600 e-All-in-One Printer - N911a Software and Driver Downloads | HP® Support
• Download and install the latest firmware update.

4. Use Software-Based Scaling (as a workaround)

If the issue persists, you can scale documents from your computer:

• In Windows apps (like Word or PDF viewers), go to Print > Printer Properties.
• Under the Effects or Advanced tab, look for Resize or Scale to Fit options.

More info here:
👉 HP Printers - Scale a document to fit page size (Windows) | HP® Support

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support