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- HP Community
- Printers
- Scanning, Faxing, and Copying
- Problem with HP smart scanning

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08-12-2024 07:46 AM
I'm trying to scan some old notebooks so I am using the scanner glass.
When I choose to scan using the HP Smart app (on my laptop) I'm able to scan the 1st page of the notebook. Then I do the "Add" and it stops working. I get a vague error message that there's a "problem" and that I should restart the printer.
I did so once and got the same error message.
08-13-2024 05:49 PM
Hi @Dianamoon,
Welcome to The HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand the HP Smart app is having trouble handling the scanning job for multiple pages. Here are some steps you can try to resolve the issue:
- Check for Updates: Ensure that both your HP Smart app and printer firmware are up to date. Sometimes, updates can fix bugs and improve compatibility.
- Restart Devices: Restart your printer, laptop, and router to refresh connections.
- Check Connections: Make sure that your printer is properly connected to your network and your laptop. If you're using a USB connection, ensure that the cable is securely connected.
- Scan Settings: In the HP Smart app, try adjusting the scan settings. Sometimes changing the scan resolution or file format can help.
- HP Smart Troubleshooter: Use the built-in troubleshooter in the HP Smart app. Go to Settings > Printer Maintenance > Troubleshooting, and follow the prompts.
- Scan Using Another Program: Try using a different scanning application to see if the issue is specific to the HP Smart app. Windows Fax and Scan or another third-party scanning tool might work.
- Reinstall HP Smart App: Uninstall and then reinstall the HP Smart app. This can sometimes resolve persistent issues.
- Check Printer Status: Make sure there are no errors or warnings on the printer's control panel. Sometimes, a physical issue with the printer can cause scanning problems.
Refer to this document: HP DeskJet 4155e All-in-One Printer User manual
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
A_Gayathri
HP Support Community Administrator.