Problem with HP smart scanning

[Dianamoon]

I'm trying to scan some old notebooks so I am using the scanner glass.

When I choose to scan using the HP Smart app (on my laptop) I'm able to scan the 1st page of the notebook. Then I do the "Add" and it stops working. I get a vague error message that there's a "problem" and that I should restart the printer.

I did so once and got the same error message.

[A_Gayathri]

Hi @Dianamoon,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the HP Smart app is having trouble handling the scanning job for multiple pages. Here are some steps you can try to resolve the issue:

• Check for Updates: Ensure that both your HP Smart app and printer firmware are up to date. Sometimes, updates can fix bugs and improve compatibility.
• Restart Devices: Restart your printer, laptop, and router to refresh connections.
• Check Connections: Make sure that your printer is properly connected to your network and your laptop. If you're using a USB connection, ensure that the cable is securely connected.
• Scan Settings: In the HP Smart app, try adjusting the scan settings. Sometimes changing the scan resolution or file format can help.
• HP Smart Troubleshooter: Use the built-in troubleshooter in the HP Smart app. Go to Settings > Printer Maintenance > Troubleshooting, and follow the prompts.
• Scan Using Another Program: Try using a different scanning application to see if the issue is specific to the HP Smart app. Windows Fax and Scan or another third-party scanning tool might work.
• Reinstall HP Smart App: Uninstall and then reinstall the HP Smart app. This can sometimes resolve persistent issues.
• Check Printer Status: Make sure there are no errors or warnings on the printer's control panel. Sometimes, a physical issue with the printer can cause scanning problems. 

Refer to this document: HP DeskJet 4155e All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

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