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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎06-21-2021 09:44 AM

HP Recommended
Product: hp ENVY 5642
Operating System: Microsoft Windows 10 (64-bit)

When trying to scan a ducument the follwing text appears on screen: "Problem with connection to scanner"

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-21-2021 01:35 PM

HP Recommended

Hello @rolfm,
Welcome to the HP Support Community!

 

Try this:

  1. shut down printer via on/off switch
  2. switch off the router
  3. shut down the computer
  4. wait about 60 sec.
  5. switch on the router, wait until the router has completely initialized itself again
  6. Switch on the printer, wait until the printer has finished its initialization
  7. switch on computer, log in (with admin rights) and wait about 10 sec.

... and now everything's working again?

 

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”.

I'm not an employee of HP, I'm as volunteer here.
            
Inquiries via private messages (PM) cannot be answered.

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎06-21-2021 09:49 AM

HP Recommended

Product HP Envy 5642

Was this reply helpful? Yes No

‎06-21-2021 01:35 PM

HP Recommended

Hello @rolfm,
Welcome to the HP Support Community!

 

Try this:

  1. shut down printer via on/off switch
  2. switch off the router
  3. shut down the computer
  4. wait about 60 sec.
  5. switch on the router, wait until the router has completely initialized itself again
  6. Switch on the printer, wait until the printer has finished its initialization
  7. switch on computer, log in (with admin rights) and wait about 10 sec.

... and now everything's working again?

 

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”.

I'm not an employee of HP, I'm as volunteer here.
            
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No

‎06-26-2021 02:46 PM

HP Recommended

The problem is solved, thank you!

Was this reply helpful? Yes No
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