Product Return

[1959Sprite]

I just recieved my replacement printer and I want to return it.  I was told I would get the same printer to replace my OfficeJet 8600 but instead I got an OfficeJet 8610. It is much larger and won't fit on the shelf where the old model was.

The problem is I can't get a return authorization because the product is recycled so the CSO is BJLQ9003-01. The HP return department tells me I must get a return authorization from another department but my inquiry then falls into a deep hole.

I have spent over an hour on hold waiting for someone, anyone to help me. All I want is to return this week old product

Don

[The_Fossette · Accepted solution]

I have brought your issue to the attention of an appropriate team within HP. 

They will likely request information from you in order to look up your case details or product serial number. 

Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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