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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎05-30-2023 08:57 PM

HP Recommended
Product: HP OfficeJet Pro 9015 All-in-One Printer

My printer goes through scanning cycles constantly & randomly on its own ! 

I even got HP to replace the printer and it still dies the sane thing!

 

anyone have any ideas ? 

Category:
2 people had the same question
5 REPLIES 5

‎06-02-2023 07:37 AM

HP Recommended

@MontanaSky

 

Welcome to the HP support community.

 

I understand that your printer is constantly scanning, I am glad to assist you.

 

You might have to perform a semi-full reset on the printer.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

1 person found this reply helpful
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‎06-02-2023 07:54 AM

HP Recommended

Sadly, I have not only tried that -- but after literally hours and hours on the phone with Tech Support and Senior Advisors I got HP to replace the printer.  

 

And again, the new one does the same thing!  It is just bizarre.  I don't understand it at all.   I don't have any particularly system components or software running.  My Wifi is using FIOS Fiber and Orbi Routers/Antennas.

 

But thank you so very much for reaching out.  I see you are with HP....

 

If you have any other thoughts I am all ears.  It does, interestingly seem to occur far more frequently during evening hours.

 

Again, thank you!

 

Noah 

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‎06-04-2023 10:37 PM

HP Recommended

@MontanaSky

 

Good to know that the printer is replaced.

Feel free to Contact us in the future if you need any assistance.

Sandytechy20
I am an HP Employee

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‎06-05-2023 06:08 AM

HP Recommended

To be clear it is continuing still ! 

im ready to throw it away & get another brand 

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‎06-13-2023 06:50 AM

HP Recommended

@MontanaSky

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

Sandytechy20
I am an HP Employee

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