Cannot Get Printer Apps Access Denied

[alablues]

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: **https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Cannot-Get-Printer-Apps-Access-Denied/m-p/8101...

 HP created this problem with their web apps and now does not want to fix it.  I have only bought HP printers for 30 years but their customer service has gotten so bad in last few years. So this is last HP printer for me.

[alablues]

Here is my original post that was on the thread that you replied to:

Cannot Get Printer Apps Access Denied

 ‎07-01-2021 01:52 PM

Product: Color LaserJet Pro MFP M277dw

Operating System: Microsoft Windows 10 (64-Bit)

I've lost access to the apps on the printer.

I have done the suggestion on the 2018 post on this problem, however did not work

Error Message as follows:

Access Denied

The service may be busy.

Retry later.

If the problem continues, check for firmware updates.

There are no firmware updates available.

I've powered down the machine, done a reset and still the same error.

I see another post of this problem a few days ago. Is anyone from HP reading these forums?

[Jay_G24 · Accepted solution]

Hi @alablues,

I'd like to help!

I understand you are unable to access the apps on the printer screen.

We can perform a factory defaults on the printer to resolve the issue

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[alablues]

It took me over a month to get a solution to my problem. Since so many others have stated they have the same problem. it is obvious HP caused this problem. We deserve better. I did the reset and my printer is working properly now. You should have told me that I would have to re-do the scan to folder and email set up again. Took me 3 hours to get the setups done. I can only hope you are helping the many others out there who have the same problem and not making them beg and threaten before they can get help.

[Jay_G24]

I understand your frustration but, I am glad the issue is resolved.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[RJH66]

"Accepted Solution" - A private message doesn't help the rest of us with the same issue.

[RJH66]

I have the same issue with MFP M281cdw.

I get the same message: "The service may be busy. Retry later. If the problem continues, check for firmware updates."

[JJL101]

I'm having the exact same problem with the exact same printer - as noted by alablues.  I've wasted the better part of a day trying to fix it.  Can you please advise the solution for correcting this problem.  

[Kimkelhar]

I have the same problem!  Access denied when trying to use the apps… I have a:  color laser jet pro MFP M284cdw printer.  Please send me a message how to do this!  My computer is brand new… used the apps one time and then the next time I went back it said access denied

please help!! 
kimkelhar

[Kimkelhar]

Same on a Color Laser jet pro MFP M283cdw