Scanner not recognized by computer or HP Smart - M480f

[Michi2021]

Hello

I've got exactly the same issue   😟

The M480f seems to be a nice machine. But as I need that scanning from PC feature I'm eagerly waiting for the fix.

Any idea how to solve it?

Thanks

[Lemmingstu]

I never found a solution to just scanning from my computer but I did set it up so I could scan from the Printer and it would either send it to my email or send it to a folder on my computer drive. Both options work fine. You need to access your printer admin panel via your network connection and can set up the folder scanning and email scanning options (setting default email/s).

Then when you want to scan you simply run the documents using the scan function and select the option to send to email or pre-config to send to a folder.

[Michi2021]

Thanks.
I managed to successfully setup these solutions as well; but that's not the way my family is used to scan   😎

After several re-installations of drivers, reset of device, etc. I do not find a solution, the device simly is not recognized as a scanner. Neither in Windows nor un the HP software; that's annoying.

For the smaller models/Pro models I've found a remark in the German HP Customer-Support Knowledgebase (https://support.hp.com/de-de/document/c06270154), that remote scanning needs to be activated in EWS. But that selection unfortunately is not available in EWS for M480f; I'm at least not able to find it   😥

[Michi2021]

Hi Lemmingstu

Please have a look at https://support.hp.com/us-en/document/c05300654

IT's abot installing the TWAIN driver for the HP Enterprise MFP and it works 😀

Good luck