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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

The fact that one CAN NOT add 6 photos, crop them then scan ONCE and save them INDIVIDUALLY is absolutely GARBAGE and yes, I AM DEFINITELY UPSET.. I purchased a HP ENVY 4520 and the purpose for buying one is, I wanted to put all my photos on DVD, at the rate of 1 at a time, I won't live long enough to finish it. I have used HP products for ages, how ever, not any more..

5 REPLIES 5
HP Recommended

Like jeanmcl, I have used HP products for a very long time  but because of some of the issues (the photo scanning being one of the most aggravating) I have switched to Brother. Busy people look for products that  improve efficiency, not that make things more difficult!

 

I sympathize, Jean. I was scanning one at a time and I have 40 years of photos!

HP Recommended

Hi,

Thanks for using the HP Forums.

 

These resources will show you how to scan multiple photos, crop individually and save:

 

Scan multiple photos with Auto Crop (HP Scan Extended)

 

For more scanning resources, please check out this link.


Thanks,

I am an HP Employee. Although I am speaking for myself and not for HP.
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Question / Concern Answered, Click "Accept as Solution"
HP Recommended

The help you offered would be great if I had that model however, the one I have is HP ENVY 4520 and those settings are no where to be found.. This is the information I found and again,, doing this,, would take FOREVER..

 

Printers with driver versions 14 and lower have that feature.  Printers with drivers versions 20 or higher do not. If you have a new model, likely it has driver version above 20 and the feature simply does not exist in the software.
 
This all refers to the automatic cropping of mulitple photos.
 
With driver versions 20 and higher, it is possible to do this but not automatically.
 
1. Place your multiple photos on the glass.
2. Scan to JPG
3. Select the crop to one of the photos.
4. Click to add a page.
5. Crop to the second photo.
6. If you have more than two photos on the glass, do steps 3 and 4 until all the photos are on a 'page'.
7. Click the save button and assign a name, the photos will all be saved into separate files.

HP Recommended

I just replaced my old HP Scanjet G3110 with the newer (?) HP ENVY 4520.

I am VERY disppointed. It seems I cannot scan and save to my PC  more than ONE image at a time.

 

With the older unit (HP Scanjet G3110 ) I could scan and SAVE dozens  of images, before having to EXIT and begin to scan another, SINGLE image.  RIDICULOUS !

 

The printer seems to work like the scanner ... ONE sheet at a time !  ALSO RIDICULOUS !

 

Can I exchange this unit for an EFFICIENT one ???

HP Recommended

Exactly!!  Absolutely CRAP/GARBAGE!!!!!!!!

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