I have been using the HP Smart app on my Windows 10 computer to scan documents. A lot of the time the app crashes, but I was scanning in old children's work from my elementary school years through this app one night. I hit save and am not exactly sure where it saved to - I THOUGHT it saved to my school-linked OneDrive Account. I looked for the newer scanned documents and I did not see them. I was wondering if there was a chance that you could track my activity on HP Smart, or if you could tell me how to navigate the HP app/website to see my own history/saved documents, or even if the scanned documents were saved somewhere in the printer? I have an HP OfficeJet Pro 8720.
The files were over 20 years old, and I got rid of them after I saved them that night, so I can't even go back and re-scan everything. They were my entire childhood and I would do anything to get them all back. Please. What can I do to recover my childhood?
HINT: Watch out for and UNCHECK unwanted extra software
NOTE: Adobe Reader DC software can be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.
HP Printer Home Page - References and Resources –Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to thePrint and Scan Doctor(Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".