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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎10-15-2018 09:10 PM

HP Recommended
Product: Bang & Olufsen Envy
Operating System: Microsoft Windows 10 (64-bit)

I have an HP LasetJet Pro MFP M426fdw.  I recently had to change my server and email passwords due to a breach.  Now when I scan to email, I am receiving the error message "Username or password is incorrect.  Ensure both user account and password are valid."  How do I change the "from" email address/password so my printer/scanner can email me the scanned docs?  The only info I'm finding is about ePrint... that's NOT what I need.  I need to change the email preference setting, particularly the from email, on my printer/scanner.  Thank you in advance!

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-15-2018 09:35 PM

HP Recommended

I found my solution!  This YouTube video explains it clearly!  https://www.youtube.com/watch?v=EVilKvFXEf8  

View solution in original post

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1 REPLY 1

‎10-15-2018 09:35 PM

HP Recommended

I found my solution!  This YouTube video explains it clearly!  https://www.youtube.com/watch?v=EVilKvFXEf8  

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