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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎04-06-2021 08:49 AM

HP Recommended
Product: LENOVO-PC2
Operating System: Microsoft Windows 8.1 (64-bit)
 
TRYING TO SCAN multiple pages into one document,
but, if is not possible with HP software, HOW TO CHANGE  to SMAR THRU OFFICE, the one I used before.
Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-06-2021 09:15 AM

HP Recommended

Hi,

SMAR THRU OFFICE is a software provided for Samsung printers, it have nothing to do with an HP printer and cannot be used together.

 

You may install the HP Full Feature or Basic Software by following HP Easy Start below, be sure to select any of below options to install HP Scan:

https://ftp.hp.com/pub/softlib/software13/printers/COL96741/HPEasyStart_12_7_11.exe

 

You may also scan using HP Smart

 

Ensure the Scan Resolution is set to 300 DPI or lower and then you should see a plus button to add pages to your scan job, once you are done save the scan:

https://support.hp.com/us-en/document/ish_2275901-2074064-16

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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3 REPLIES 3

‎04-06-2021 08:51 AM

HP Recommended

HP laserjet MFP M28-M31

forgot to post specs

Was this reply helpful? Yes No

‎04-06-2021 09:15 AM

HP Recommended

Hi,

SMAR THRU OFFICE is a software provided for Samsung printers, it have nothing to do with an HP printer and cannot be used together.

 

You may install the HP Full Feature or Basic Software by following HP Easy Start below, be sure to select any of below options to install HP Scan:

https://ftp.hp.com/pub/softlib/software13/printers/COL96741/HPEasyStart_12_7_11.exe

 

You may also scan using HP Smart

 

Ensure the Scan Resolution is set to 300 DPI or lower and then you should see a plus button to add pages to your scan job, once you are done save the scan:

https://support.hp.com/us-en/document/ish_2275901-2074064-16

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎04-08-2021 04:34 AM

HP Recommended

OK thank you ShlomL, I just loaded  Readiris software, and there it is possible to scan multiple pages into 1 doc.

thanks again

Was this reply helpful? Yes No
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