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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

I've tried everything to resolve the Scanner 13 error. The printer prints, but the display for all the functions for the printer is obscured by the Error Code.  How do I fix this error? 

1 REPLY 1
HP Recommended

When I attempt to reinstall, it only goes so far and then I get a blank white screen. I then click on the X in the upper right corner and the following message appears.  I click on continue but nothing happens. 

motherfrogger_1-1713140723207.png

 

motherfrogger_0-1713140656456.png

 

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