Scan Error to PC

[ark210]

Before Shutting down the PC and the 8710 Printer,  the "Enable" is selected from the Manage Scan to Computer from within the Printer Assistant.  However, when rebooting the next day, the Scan to Printer is no longer Enabled.

Device Manager Shows 3 Printers in the "Imaging Devices:

1.  HP Officejet Pro 8710 (Net)
2. HP Officejet Pro 8710 (FSEDC8
3. HP F5EDC8 (HP Officejet Pro 8710)

In the Control Panel folder for "Devices" the printer listed is HP Officejet Pro 8710 PCL-3 (Network)

From the Printer the Settings Data list the Printer Hostname as: HP F5EDC8   The only item showing Disabled is

SNMPv3

[Dragon-Fur]

@ark210 

Welcome to the HP Community Forum.

Much depends on the stability of your network, perhaps the connection type, and whether your printer software is fully installed and functional.  Software depends on Windows fully cooperating - generally not a problem but, you know ... Updates can squash printer software on occasion.

Part of the equation -- that is, whether the enable works by itself - is whether the ScanToPCActivationApp Process  has been disabled and / or whether the setup is switched on in Windows when it starts.

Your Printer Assistant shortcut is perhaps tied to HP OfficeJet Pro 8710 PCL-3 (Network)

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The installation of the full driver adds at least two shortcuts to the Desktop:  

Printer Assistant 

HP Scan

Open the Printer Assistant > tab Scan > Manage Scan to Computer > Enable

Example - Windows - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_11

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 8710 All-in-One Printer series 

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People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[ark210]

This is image of software installed on computed as listed in Programs & Features:

Version  40.15.1230.21319 ( only link I could find for Win10 64 bit OS.

Is there a better download and where is it found.

[Dragon-Fur]

@ark210 

The image shows the software installed in Programs and Features.

Yes, this is the full feature software.

No, there is not a "better" installation package.

Source

Software and Drivers > Section Software - Utility

The installation of the full driver adds at least two shortcuts to the Desktop:  

Printer Assistant 

HP Scan

Open the Printer Assistant > tab Scan > Manage Scan to Computer > Enable

Can't use - or don't want - to use the Printer Assistant?

Check here:

Settings > Apps > Startup

Examples

Check the list for ScanToPCActivationApp

If found, Adjust the setting from OFF to ON

NOTE:  If you have more than one HP printer that supports this option, there will be a separate listing for each printer.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[ark210]

Where do I locate: "the ScanToPCActivationApp Process  " to determine if it has been disabled and / or whether the setup is switched on in Windows when it starts.  I don't see it in the list of "services"

This is where I have to go to enable scan to computer everytime the computer does a clean boot.

It will stay enabled until I turn off the computer

[Dragon-Fur · Accepted solution]

@ark210 

Sure, in my experience, it is possible the setup is not working as it should.

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Processes are listed in the Task Manager

Windows 10

Right-Click an empty area of the Taskbar and select Task Manager

In the Task Manager window, click on 'More details' near the bottom left

Windows 11

Start > Search “Task Manager” > optionally PIN to Startup / Task Bar

Open Task Manager

Reminder

Processes that are disabled in Startup will not be listed in Processes

Next,

Running Processes are listed in Processes

Search the list of processes > Find the process you want to stop:  ScanToPCActivationApp

Right-Click on the process > End Task

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Find and Disable (or Enable) Process

Windows 10

Right-Click an empty area of the Taskbar and select Task Manager

In the Task Manager window, click on 'More details' near the bottom left

Select tab Start-up

Windows 11

Start > Search “Task Manager” > optionally PIN to Startup / Task Bar

Open Task Manager

Open (left column) Startup Apps

Next - Optional

If at least one ScanToPCActivationApp process is listed,

Check the Properties of the process to find information about that process.

For example,

Right-Click the (first) process: ScanToPCActivationApp  > Properties

Tab General > Note the information in section Location (includes the model of the printer)

Click Cancel to close the menu

Next,

Disable (or enable) the process

Right-Click on ScanToPCActivationApp

Select to Disable / Enable the process

Close Task Manager (and other programs)

Restart the notebook and log in

Alternatively –

Next,

Settings > Apps > Startup

Check the list for ScanToPCActivationApp

If found, Adjust the setting to OFF / ON

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[ark210]

Enableing  ScanToPCActivationApp resolved the issue and performance is now normal