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    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎08-19-2015 01:57 AM

HP Recommended

I downloaded the Tech Utilities to fix it and find for it to work you have to buy it, is there something that will work the same way and free

 

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‎08-19-2015 04:32 AM

HP Recommended
Download it from softpedia.
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‎08-19-2015 01:22 PM

HP Recommended

Step 10, %temp% opens a long list of files and folders.  Does your instruction "...delete everything." mean all of these or just those labeled HP?

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‎08-19-2015 01:43 PM

HP Recommended

Got this error message when attempting to install Windows cleanup utility from softpedia

 

Capture.PNG

 

 

 

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‎08-19-2015 02:03 PM

HP Recommended

yesterday when I was in the registry I noticed a folder named Printers and I had a look in there and saw these with officejet 6500, should they still be there or not?1j.jpg

 

and 

 

1j2.jpg

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‎08-19-2015 03:24 PM

HP Recommended
Run the file as an administrator.
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‎08-19-2015 03:25 PM

HP Recommended
Don't remove anything else then the folders I mentioned.
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‎08-19-2015 04:58 PM

HP Recommended

Thank you for your help.  Every thing now appears to be working normally as it was before the Windows 10 upgrade.  I can now select scan from the solutions center.  I really appreciate your help.

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‎08-19-2015 06:18 PM

HP Recommended

Thank You,  Thank You, :OpenSmile:

 

 

Everything working as it should be 

 

Much Appreciated, now off to fix hubby's laptop 

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‎08-19-2015 09:16 PM

HP Recommended
I'm glad you managed to overcome the issue :3
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