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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-13-2024 01:50 AM

HP Recommended
Product: HP Smart Tank 5101 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I have a HP Smart Tank 5101 printer.  I want to scan a picture or document.  I have a USB cable connection to the printer from my computer.  I get an error message saying there is no connection because it is a wireless printer.  The printer works fine when I initiate an action from the computer to the printer.   However, when the command is for the scanner to initiate the action, i.e. scan, I get the error message No Connection.  I know the printer is looking for a wireless connection, but I only have a USB connection.

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1 person had the same question
1 REPLY 1

‎07-03-2024 04:19 PM

HP Recommended

Did anyone answer your question or are you left staring at a useless HP printer/scanner like I am???

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