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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎05-13-2024 01:50 AM

HP Recommended
Product: HP Smart Tank 5101 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I have a HP Smart Tank 5101 printer.  I want to scan a picture or document.  I have a USB cable connection to the printer from my computer.  I get an error message saying there is no connection because it is a wireless printer.  The printer works fine when I initiate an action from the computer to the printer.   However, when the command is for the scanner to initiate the action, i.e. scan, I get the error message No Connection.  I know the printer is looking for a wireless connection, but I only have a USB connection.

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1 person had the same question
1 REPLY 1

‎07-03-2024 04:19 PM

HP Recommended

Did anyone answer your question or are you left staring at a useless HP printer/scanner like I am???

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