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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Envy 4520
Microsoft Windows 10 (64-bit)

I have followed the instructions for earlier O/S. There is no plus sign on the screen to scan the next page. 

 

Scan.PNG

Have changed image to one without personal content. Still  can't find a way to make it work.

Scan.PNG

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Protobikes

 

Windows scan is different from the Full Feature Software supplied for your printer.

 

Windows Scan does not specifically say it supports multiple scans to the same file -- the help and FAQ files are not forthcoming in detail on the subject.  Perhaps one needs to use the ADF (document feeder) to access features not already apparent.  ??

 

 

Printer:

HP ENVY 4520 All-in-One Printer

 

Full Feature Software:

File name: EN4520_72.exe

Release details

Released: May 8, 2015

Version 36.0

 

If you have not already done so, I suggest you install the Full Feature Software for your printer.

 

Once the software is installed:

Printer Assistant (shortcut icon on the Desktop)

Open Scan a Document or Photo  (wording varies)

Select Document to File / Save as PDF

 

Please see...

Help, Suggestions, and Examples:

Scan_Multiple_Documents-Combine

 

When you see a Post that helps you,

Inspires you, provides fresh insight,

Or teaches you something new,

Click the "Thumbs Up" on that Post.

 

Fixed / Answered? Click that post Accept as Solution to help others find Answers.

Dragon-Fur

View solution in original post

6 REPLIES 6
HP Recommended

@Protobikes

 

The image you posted is not yete visible -- it takes awhile for images from new members to be approved.

 

If you did not do so earlier, please remember to click (enable) View Scan Preview (wording varies).

 

Reference:

 

Scan to Specified Folder

Section(s), various, including:

  • Preparation

 

 

When you see a Post that helps you,

Inspires you, provides fresh insight,

Or teaches you something new,

Click the "Thumbs Up" on that Post.

 

Fixed / Answered? Click that post Accept as Solution to help others find Answers.

Dragon-Fur

HP Recommended

Thanks - but have tried all variants I can see and it has not worked. The app is Scan, 64.1MB dated 08/07/2016.

HP Recommended

@Protobikes

 

Windows scan is different from the Full Feature Software supplied for your printer.

 

Windows Scan does not specifically say it supports multiple scans to the same file -- the help and FAQ files are not forthcoming in detail on the subject.  Perhaps one needs to use the ADF (document feeder) to access features not already apparent.  ??

 

 

Printer:

HP ENVY 4520 All-in-One Printer

 

Full Feature Software:

File name: EN4520_72.exe

Release details

Released: May 8, 2015

Version 36.0

 

If you have not already done so, I suggest you install the Full Feature Software for your printer.

 

Once the software is installed:

Printer Assistant (shortcut icon on the Desktop)

Open Scan a Document or Photo  (wording varies)

Select Document to File / Save as PDF

 

Please see...

Help, Suggestions, and Examples:

Scan_Multiple_Documents-Combine

 

When you see a Post that helps you,

Inspires you, provides fresh insight,

Or teaches you something new,

Click the "Thumbs Up" on that Post.

 

Fixed / Answered? Click that post Accept as Solution to help others find Answers.

Dragon-Fur

HP Recommended

Thanks - have installed all the software I can find. There isn'n an ADF. I want to scan a series of docs, or 2 sides on one into a single .pdf file. It may not be possible, but previous replies suggest it is.

HP Recommended

Thanks. I did not realise I was using the wrong software. No wonder the instructions made no sense.

HP Recommended

@Protobikes

 

You are welcome.

 

There are several options available to scan. 

 

Which program / application is best depends on your situation.

 

What is "wrong" one time, might be perfect next time.  Smiling.

 

A Partial List, Suggestions, and Examples:

Scanning Program Options

 

 

Happy Printing!

 

When you see a Post that helps you,

Inspires you, provides fresh insight,

Or teaches you something new,

Click the "Thumbs Up" on that Post.

 

Fixed / Answered? Click that post Accept as Solution to help others find Answers.

Dragon-Fur

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