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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Envy 4520
Microsoft Windows 10 (64-bit)

I have followed the instructions for earlier O/S. There is no plus sign on the screen to scan the next page. 

 

Scan.PNG

Have changed image to one without personal content. Still  can't find a way to make it work.

Scan.PNG

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Protobikes

 

Windows scan is different from the Full Feature Software supplied for your printer.

 

Windows Scan does not specifically say it supports multiple scans to the same file -- the help and FAQ files are not forthcoming in detail on the subject.  Perhaps one needs to use the ADF (document feeder) to access features not already apparent.  ??

 

 

Printer:

HP ENVY 4520 All-in-One Printer

 

Full Feature Software:

File name: EN4520_72.exe

Release details

Released: May 8, 2015

Version 36.0

 

If you have not already done so, I suggest you install the Full Feature Software for your printer.

 

Once the software is installed:

Printer Assistant (shortcut icon on the Desktop)

Open Scan a Document or Photo  (wording varies)

Select Document to File / Save as PDF

 

Please see...

Help, Suggestions, and Examples:

Scan_Multiple_Documents-Combine

 

When you see a Post that helps you,

Inspires you, provides fresh insight,

Or teaches you something new,

Click the "Thumbs Up" on that Post.

 

Fixed / Answered? Click that post Accept as Solution to help others find Answers.

Dragon-Fur

View solution in original post

6 REPLIES 6
HP Recommended

@Protobikes

 

The image you posted is not yete visible -- it takes awhile for images from new members to be approved.

 

If you did not do so earlier, please remember to click (enable) View Scan Preview (wording varies).

 

Reference:

 

Scan to Specified Folder

Section(s), various, including:

  • Preparation

 

 

When you see a Post that helps you,

Inspires you, provides fresh insight,

Or teaches you something new,

Click the "Thumbs Up" on that Post.

 

Fixed / Answered? Click that post Accept as Solution to help others find Answers.

Dragon-Fur

HP Recommended

Thanks - but have tried all variants I can see and it has not worked. The app is Scan, 64.1MB dated 08/07/2016.

HP Recommended

@Protobikes

 

Windows scan is different from the Full Feature Software supplied for your printer.

 

Windows Scan does not specifically say it supports multiple scans to the same file -- the help and FAQ files are not forthcoming in detail on the subject.  Perhaps one needs to use the ADF (document feeder) to access features not already apparent.  ??

 

 

Printer:

HP ENVY 4520 All-in-One Printer

 

Full Feature Software:

File name: EN4520_72.exe

Release details

Released: May 8, 2015

Version 36.0

 

If you have not already done so, I suggest you install the Full Feature Software for your printer.

 

Once the software is installed:

Printer Assistant (shortcut icon on the Desktop)

Open Scan a Document or Photo  (wording varies)

Select Document to File / Save as PDF

 

Please see...

Help, Suggestions, and Examples:

Scan_Multiple_Documents-Combine

 

When you see a Post that helps you,

Inspires you, provides fresh insight,

Or teaches you something new,

Click the "Thumbs Up" on that Post.

 

Fixed / Answered? Click that post Accept as Solution to help others find Answers.

Dragon-Fur

HP Recommended

Thanks - have installed all the software I can find. There isn'n an ADF. I want to scan a series of docs, or 2 sides on one into a single .pdf file. It may not be possible, but previous replies suggest it is.

HP Recommended

Thanks. I did not realise I was using the wrong software. No wonder the instructions made no sense.

HP Recommended

@Protobikes

 

You are welcome.

 

There are several options available to scan. 

 

Which program / application is best depends on your situation.

 

What is "wrong" one time, might be perfect next time.  Smiling.

 

A Partial List, Suggestions, and Examples:

Scanning Program Options

 

 

Happy Printing!

 

When you see a Post that helps you,

Inspires you, provides fresh insight,

Or teaches you something new,

Click the "Thumbs Up" on that Post.

 

Fixed / Answered? Click that post Accept as Solution to help others find Answers.

Dragon-Fur

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