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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP DeskJet 2755e All-in-One Printer

HP Scan and Capture was simple and worked well.  Why was it discontinued?  I got a new laptop and cannot scan.

Don't give me your cut and paste "Troubleshooting".  It won't work.

The cloud-based HP Smart won't work for me.

I've tried the "Full Web Pack" HP Scan Assistant - won't work.

 

Scan and Capture worked for my setup - Even though the printer/scanner is on a different network segment.

 

Is there an archive location for Scan and Capture?

 

1 REPLY 1
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Hi there,

 

I understand your frustration with the discontinuation of HP Scan and Capture. Unfortunately, software like this often gets phased out as companies move towards newer solutions.

 

Here are a few suggestions that might help:

 

  1. Third-Party Software: Consider using third-party scanning software such as VueScan or NAPS2. These can be more flexible and might work better with your setup.

  2. HP Customer Support: Contact HP directly to see if they can provide an archive or alternative download for HP Scan and Capture. Sometimes they have legacy software available upon request.

  3. Compatibility Mode: If you have an old installer for HP Scan and Capture, try running it in compatibility mode on your new laptop. Right-click the installer, go to Properties > Compatibility, and choose an older version of Windows.

  4. Network Setup: Since your printer/scanner is on a different network segment, ensure both devices can communicate. Adjusting your network settings or using a VPN might help them connect.

  5. Alternative HP Software: Double-check if any other HP software or apps might work. Sometimes newer versions are released that might be more compatible with your system.

I hope one of these solutions works for you!

 

Best,

RHJ

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