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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Printers
- Scanning, Faxing, and Copying
- Scan and Capture Archive location or alternative

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06-20-2024 10:02 AM
HP Scan and Capture was simple and worked well. Why was it discontinued? I got a new laptop and cannot scan.
Don't give me your cut and paste "Troubleshooting". It won't work.
The cloud-based HP Smart won't work for me.
I've tried the "Full Web Pack" HP Scan Assistant - won't work.
Scan and Capture worked for my setup - Even though the printer/scanner is on a different network segment.
Is there an archive location for Scan and Capture?
06-20-2024 10:06 AM
Hi there,
I understand your frustration with the discontinuation of HP Scan and Capture. Unfortunately, software like this often gets phased out as companies move towards newer solutions.
Here are a few suggestions that might help:
Third-Party Software: Consider using third-party scanning software such as VueScan or NAPS2. These can be more flexible and might work better with your setup.
HP Customer Support: Contact HP directly to see if they can provide an archive or alternative download for HP Scan and Capture. Sometimes they have legacy software available upon request.
Compatibility Mode: If you have an old installer for HP Scan and Capture, try running it in compatibility mode on your new laptop. Right-click the installer, go to Properties > Compatibility, and choose an older version of Windows.
Network Setup: Since your printer/scanner is on a different network segment, ensure both devices can communicate. Adjusting your network settings or using a VPN might help them connect.
Alternative HP Software: Double-check if any other HP software or apps might work. Sometimes newer versions are released that might be more compatible with your system.
I hope one of these solutions works for you!
Best,
RHJ