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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP ENVY 5546
Microsoft Windows 10 (64-bit)

Hi,

Since the upgrade to the Smart App whenever I scan a new item it appends the image rather tnan creating a new single page. 

 

I individually scan items (basically expense receipts) and each time I have to delete the previous scan otherwise I end up with a 1 page doc , then a 2 page doc, then a 3 page doc etc.. etc..

 

I've searched and can't find a setting anywhere. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

Thanks for using the HP Forums.

 

Try using this alternative Scan Software:

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

 

For more scanning tips, click here.

 

Hope that helps!.

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

2 REPLIES 2
HP Recommended

Hi,

Thanks for using the HP Forums.

 

Try using this alternative Scan Software:

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

 

For more scanning tips, click here.

 

Hope that helps!.

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP Recommended

Yes that has done the job but it is shockingy bad that the otherwise nice update to HP Smart has omitted a very basic requirement. 

Thanks

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