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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-06-2018 02:17 AM

HP Recommended
Product: HP 3630 Deskjet
Operating System: Microsoft Windows 7 (64-bit)

When I open the HP Scan dialog box, I find that the image is too large. I can't access the blue button at the bottom. When I try to move the box, it immediately jumps back to its original position. The result is that I can't scan. Any help would be appreciated.

Skeeter

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-06-2018 09:12 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Can you resize the screen resolution to 100%?

 

1. Right click on the desktop and go to Display Settings

 

2. Under the "Change the size of text and apps and other Items" to 100%

 

3.  You may need to play around with the "Resolution" settings as well.

 

4. Save settings and restart computer.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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6 REPLIES 6

‎02-06-2018 09:12 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Can you resize the screen resolution to 100%?

 

1. Right click on the desktop and go to Display Settings

 

2. Under the "Change the size of text and apps and other Items" to 100%

 

3.  You may need to play around with the "Resolution" settings as well.

 

4. Save settings and restart computer.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎02-06-2018 09:49 AM

HP Recommended

I  changed the resolution to 100% as you suggested but that makes script too small. I've gone back to Medium. Is there other software I can install?

Was this reply helpful? Yes No

‎02-06-2018 05:46 PM

HP Recommended

Hi @Skeeter-7xx

 

Perhaps try this standalone software:

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Hope that helps!.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎02-07-2018 02:54 AM

HP Recommended

The HP Scan Extended didn't affect the size of the dialogue box. I've decided to go with the reduced size and just get used to the smaller script.

Thanks.

Skeeter

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‎12-02-2018 12:02 PM

HP Recommended

I am having the same problem with my envy 7640. Rather than live with the smaller font, I find I can rapidly Tab down to the Scan Button that is hidden under the Taskbar, then hit enter. It is a nuisance but works. I then do the same thing on the next screen to Save the Scan to a particular file. Too bad HP doesn't fix the underllying problem. Love their Printers, but service sucks! They want to be paid to identify their problems.

@Skeeter-7xx wrote:

When I open the HP Scan dialog box, I find that the image is too large. I can't access the blue button at the bottom. When I try to move the box, it immediately jumps back to its original position. The result is that I can't scan. Any help would be appreciated.

Skeeter

 

Was this reply helpful? Yes No

‎10-03-2019 10:11 AM

HP Recommended

The HP Scan Extended works perfectly! Finally sanity!!!!

Was this reply helpful? Yes No
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