Scan dialogue box too big

[Skeeter-7xx]

When I open the HP Scan dialog box, I find that the image is too large. I can't access the blue button at the bottom. When I try to move the box, it immediately jumps back to its original position. The result is that I can't scan. Any help would be appreciated.

Skeeter

[greenturtle · Accepted solution]

Hi,

Thanks for using the HP Forums.

Can you resize the screen resolution to 100%?

1. Right click on the desktop and go to Display Settings

2. Under the "Change the size of text and apps and other Items" to 100%

3.  You may need to play around with the "Resolution" settings as well.

4. Save settings and restart computer.

Hope that helps!

[Skeeter-7xx]

I  changed the resolution to 100% as you suggested but that makes script too small. I've gone back to Medium. Is there other software I can install?

[greenturtle]

Hi @Skeeter-7xx

Perhaps try this standalone software:

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Hope that helps!.

[Skeeter-7xx]

The HP Scan Extended didn't affect the size of the dialogue box. I've decided to go with the reduced size and just get used to the smaller script.

Thanks.

Skeeter

[Krjarman]

I am having the same problem with my envy 7640. Rather than live with the smaller font, I find I can rapidly Tab down to the Scan Button that is hidden under the Taskbar, then hit enter. It is a nuisance but works. I then do the same thing on the next screen to Save the Scan to a particular file. Too bad HP doesn't fix the underllying problem. Love their Printers, but service sucks! They want to be paid to identify their problems.

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@Skeeter-7xx wrote:

When I open the HP Scan dialog box, I find that the image is too large. I can't access the blue button at the bottom. When I try to move the box, it immediately jumps back to its original position. The result is that I can't scan. Any help would be appreciated.

Skeeter

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[boaterguy5]

The HP Scan Extended works perfectly! Finally sanity!!!!