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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎03-08-2023 10:41 AM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer

2 days ago, and with no modification on my part, my OfficeJet Pro 8710 started displaying a wide band of color when trying to scan a document.

The issue happens when scanning or when copying a document (it prints the wide band of color on the paper).

Here is an example :

Flor74_0-1678296974428.png

After checking the HP Community for similar messages, I tried turning the device off & on again, I unplugged it, I checked for updates.

I'm out of options at this point.

Could you help we with this problem ?

Thanks a lot.

Florence.

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