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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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2 days ago, and with no modification on my part, my OfficeJet Pro 8710 started displaying a wide band of color when trying to scan a document.
The issue happens when scanning or when copying a document (it prints the wide band of color on the paper).
Here is an example :
After checking the HP Community for similar messages, I tried turning the device off & on again, I unplugged it, I checked for updates.
I'm out of options at this point.
Could you help we with this problem ?
Thanks a lot.
Florence.
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