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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎03-08-2023 10:41 AM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer

2 days ago, and with no modification on my part, my OfficeJet Pro 8710 started displaying a wide band of color when trying to scan a document.

The issue happens when scanning or when copying a document (it prints the wide band of color on the paper).

Here is an example :

Flor74_0-1678296974428.png

After checking the HP Community for similar messages, I tried turning the device off & on again, I unplugged it, I checked for updates.

I'm out of options at this point.

Could you help we with this problem ?

Thanks a lot.

Florence.

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