• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎09-20-2022 03:01 PM

HP Recommended
Product: HP OfficeJet Pro 9018e All-in-One Printer
Operating System: Microsoft Windows 11

I purchased the 9018e to replace my 8610. when i try to save a scan the 9018 always reverts to the original name and asks to replace it. the 8610 did not do this. it will not add a sequence number after the name. keeps wanting to overwrite the original. 

Category:
2 REPLIES 2

‎09-20-2022 04:44 PM

HP Recommended

If you are using scan to folder from the control panel you need to edit the scan to folder settings through the embedded web server and tell it to add either a file prefix or suffix.

Repairatrooper_0-1663713055271.png

 

If I use the Smart App to scan it automatically appends scans based on date and time.

 

If you could provide some details on which scanning software you are using  it might help as there are other software packages used for scanning with these devices.

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎09-21-2022 02:08 PM - edited ‎09-21-2022 02:11 PM

HP Recommended

I did that. i used the same folders with the 9018 that I had with the 8610. Yes, I'm using the hp software, same but updated as the 8610.

2022-09-20 (1).png2022-09-20 (2).png2022-09-20.png

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.