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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎03-22-2017 04:32 PM

HP Recommended
Product: HP CLMJ4730
Operating System: Microsoft Windows 7 (32-bit)

When I click on the "HP CLMJ477 SCAN" shortcut icon OR go to the Start button, programs, HP, find the scan feature of the printer, I get an error.   It says the Scan was not found. 

 

The only way I can get the printer to scan to the laptop is to go into the devices/printers, right mouse click and then select start scan.  The printer is connected via USB.  It was installed and uninstalled twice, rebooted both the printer and laptop multipul times.  still does not work.

 

please help.

M.

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-22-2017 05:26 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Can you try this alternative scan software :

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let us know if that works.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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3 REPLIES 3

‎03-22-2017 05:26 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Can you try this alternative scan software :

 

HP Scan Extended

ftp://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let us know if that works.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎03-23-2017 11:21 AM

HP Recommended

Yes, thank you.  That did the trick

Was this reply helpful? Yes No

‎03-23-2017 05:21 PM

HP Recommended

Hi @mmock,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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