• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎10-24-2017 05:40 AM

HP Recommended
Product: Photo Smart 5520
Operating System: Microsoft Windows 8.1 (64-bit)

Can someone tell me how to create a Scan shortcut to my desk top, I haven't got one at the moment, and each time I need to scan something I'm using the Scan and Print doctor, which isn't ideal, I can't find anything in the programs for my printer either, which I don't understand, can someone help me please

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-09-2017 05:58 AM

HP Recommended

I now have the App on my phone, and it worked, so thank you very much for your help, I am very sorry for taking so long to reply, I've been ill, so I've not felt like doing anything, thanks for all your help, it's appreciated very much

View solution in original post

Was this reply helpful? Yes No
8 REPLIES 8

‎10-24-2017 09:23 AM

HP Recommended

Hi,

Thanks for using the HP Forums.

 

Can you check out this resource:

 

Create a scan shortcut and high resolution scans  (HP Officejet Pro 8700 AiO series and 6900 series)

 

(it's for different printer and for Win 10, but may be applicable for your case)

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎10-24-2017 09:31 AM

HP Recommended
No it didn't help me at all, I would like to put a Scan short cut on my desktop for a HP PhotoSmart 5520 printer, to make it easier for me when I want to scan anything onto my computer, all the programs I have for my printer, doesn't seem to have the option of scanning, can you please tell me how I do this?
Was this reply helpful? Yes No

‎10-24-2017 09:32 AM

HP Recommended

Hi @j62

 

Was the FULL feature software installed?

 

If it was not installed, try this:

 

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎10-27-2017 01:25 AM

HP Recommended

I will try what you have suggested, and I am sorry I've not replied quickly, I've been in pain with my back, I put it out the other day,I've not been able to concentrate on anything, when I've tried to do what you suggested, I will put a reply here to tell you what happened, thank you for your help so far, I do appreciate it

Was this reply helpful? Yes No

‎11-09-2017 05:58 AM

HP Recommended

I now have the App on my phone, and it worked, so thank you very much for your help, I am very sorry for taking so long to reply, I've been ill, so I've not felt like doing anything, thanks for all your help, it's appreciated very much

Was this reply helpful? Yes No

‎11-09-2017 06:03 PM

HP Recommended

Hi @j62,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎05-01-2019 06:10 AM

HP Recommended

Marked as Solved but not solved. My scanner works fine, just no shortcut. Come on guys, it cant be that complicated, how do we do it?

Was this reply helpful? Yes No

‎05-01-2019 06:37 AM

HP Recommended

All is sorted out now, and I can scan without any problems 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.