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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-17-2020 11:05 AM

HP Recommended
Product: HP LaserJet Pro MFP 225dn
Operating System: macOS 10.15 Catalina

I have a problem where my printer is connected to a different subnet from computers that are using it. Printing works fine across subnets, but scanning does not.

 

It is the same issue as detailed here: https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/HP-Printer-Scanner-with-two-subnets/td-...

 

The solution to that was to scan via EWS. The problem I'm having is EWS for my printer does not have the "Scan" tab on top. See attached screenshot. I have checked the printer firmware timecode (20190401) and it appears to be up to date. 

 

Screen Shot 2020-11-17 at 12.05.11 PM.png

 

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1 ACCEPTED SOLUTION

Accepted Solutions

‎11-17-2020 11:32 AM

HP Recommended

Hi,

Webscan is not a feature available for Laserjet printers, only for Inkjet printers.

 

You would need to make sure that both the Mac and the printer are connected to the same subnet for scanning to work, else I suggest connecting a USB cable for scanning.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

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1 REPLY 1

‎11-17-2020 11:32 AM

HP Recommended

Hi,

Webscan is not a feature available for Laserjet printers, only for Inkjet printers.

 

You would need to make sure that both the Mac and the printer are connected to the same subnet for scanning to work, else I suggest connecting a USB cable for scanning.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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