Scan to Computer Disabled

[Office4Nesh]

I am consistently getting "Scan to Computer currently disabled".  And it would typically go from disabled for a few minutes and go back to ENABLED.  However, for the past week it's been disabled and I cannot fix the problem.  Why is my Scan Doctor not recognizing my "Scan to Computer disabled" problem.

[Kumar0307 · Accepted solution]

@Office4Nesh, Welcome to the HP Support Community!

Make sure HP Full-featured driver is installed to enable the Scan to computer Option.

Click here to download the HP Full-featured driver. (If not already installed)

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Enable Scan to computer

Open the HP Full-featured software by clicking on the printer icon on the desktop screen or by searching windows for HP Officejet pro 8720.

Search Windows for HP > HP OfficeJet 8720 > double click to open the HP Printer assistant > Click on Scan

Click on Manage scan to computer >

Click on Enable > Check the box at the bottom > Close

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Office4Nesh]

Hi Kumar,

Thank you for your assistance.  Looks like my scan to computer is back online and I am hoping this will remain as such.

Great response time!!!

[Kumar0307]

@Office4Nesh

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!