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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎07-01-2019 12:45 PM

HP Recommended
Product: HP 8720
Operating System: Microsoft Windows 10 (64-bit)

I am consistently getting "Scan to Computer currently disabled".  And it would typically go from disabled for a few minutes and go back to ENABLED.  However, for the past week it's been disabled and I cannot fix the problem.  Why is my Scan Doctor not recognizing my "Scan to Computer disabled" problem.

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-03-2019 01:32 PM

HP Recommended

@Office4Nesh, Welcome to the HP Support Community!

 

Make sure HP Full-featured driver is installed to enable the Scan to computer Option.

 

Click here to download the HP Full-featured driver. (If not already installed)

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

 

Enable Scan to computer

Open the HP Full-featured software by clicking on the printer icon on the desktop screen or by searching windows for HP Officejet pro 8720.

Search Windows for HP > HP OfficeJet 8720 > double click to open the HP Printer assistant > Click on Scan

 

Click on Manage scan to computer >

 

Click on Enable > Check the box at the bottom > Close

 

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

KUMAR0307
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎07-03-2019 01:32 PM

HP Recommended

@Office4Nesh, Welcome to the HP Support Community!

 

Make sure HP Full-featured driver is installed to enable the Scan to computer Option.

 

Click here to download the HP Full-featured driver. (If not already installed)

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

 

Enable Scan to computer

Open the HP Full-featured software by clicking on the printer icon on the desktop screen or by searching windows for HP Officejet pro 8720.

Search Windows for HP > HP OfficeJet 8720 > double click to open the HP Printer assistant > Click on Scan

 

Click on Manage scan to computer >

 

Click on Enable > Check the box at the bottom > Close

 

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎07-08-2019 08:08 AM

HP Recommended

Hi Kumar,

 

Thank you for your assistance.  Looks like my scan to computer is back online and I am hoping this will remain as such.

 

Great response time!!!

Was this reply helpful? Yes No

‎07-08-2019 08:33 AM

HP Recommended

@Office4Nesh

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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