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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎08-24-2020 02:59 PM

HP Recommended
Product: HP OfficeJet Pro 7720 Wide Format All-in-One
Operating System: Microsoft Windows 10 (64-bit)

"Scan to Computer"
You cannot use this function because it has been disabled.


Wondered if someone could tell me how to enable it please?

Thank you.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-24-2020 07:15 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

1. Install the HP FULL Software

2. Enable Scan to Computer

 

These resources will be useful:

https://www.youtube.com/watch?v=Zdt_wfG3P6A

https://www.youtube.com/watch?v=YRnUcDybWbQ

 

Hope that helps!

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

Enable Scan to Computer for HP Printers (2017): For HP Officejet & Envy AiO Printers
Enable Scan to Computer for HP Printers (2017): For HP Officejet & Envy AiO Printers
youtube.com/watch?v=YRnUcDybWbQ
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows how to enable the "Scan to Computer" feature for your HP Printers. The full feature software must be installed on your computer before this can be done. This other video will show you how to
Was this reply helpful? Yes No
3 REPLIES 3

‎08-24-2020 07:15 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

1. Install the HP FULL Software

2. Enable Scan to Computer

 

These resources will be useful:

https://www.youtube.com/watch?v=Zdt_wfG3P6A

https://www.youtube.com/watch?v=YRnUcDybWbQ

 

Hope that helps!

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Enable Scan to Computer for HP Printers (2017): For HP Officejet & Envy AiO Printers
Enable Scan to Computer for HP Printers (2017): For HP Officejet & Envy AiO Printers
youtube.com/watch?v=YRnUcDybWbQ
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows how to enable the "Scan to Computer" feature for your HP Printers. The full feature software must be installed on your computer before this can be done. This other video will show you how to
Was this reply helpful? Yes No

‎08-25-2020 06:30 AM

HP Recommended

Thank you for the reply and solution to my problem, appreciated.

Was this reply helpful? Yes No

‎08-26-2020 08:19 AM

HP Recommended

Hi @VfouR ,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No
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