Scan to Email Disappeared from HP Envy 7640 Admin Page

[sharonnash]

Very strange. A couple months ago, my HP Envy 7640 required me to create a PIN for my email account for Scan to Email. I did not have any problems before this.

I was able to add my email address again, follow the email response, and enter the PIN into the printer.

Good News: I can now scan to email again from the printer.

Bad News: When I open up the internal web admin from the printer, under "Scan", I can no longer see the configuration options for Scan to Email. When I try the "HP Utility" app, it also is missing the Scan to Email settings.

Did I turn something off? When I go to "Advanced Settings" there is an option to enable / disable "Scan to Computer", but nothing for "Scan to Email"

How do I fix this? What is wrong? How would I reconfigure the SMTP server instructions if I had to? The first time I set this up, I did it from the web admin interface.

[Jay_G24]

Hi @sharonnash,

I'd like to help!

We can restore teh printer to default and reconfigure the printer and that should resolve the issue-

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespag

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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