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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-12-2022 09:15 AM

HP Recommended
Product: HP Color LaserJet Managed Flow MFP E87640-E87660z - Base Product 40-60 ppm

Hi everyone,

 

Scan to email feature works and when sending test emails to confirm, it goes through. However, when scanning multiple documents using the ADF, it hangs in processing and then prompts an smtp error.

 

File type is PDF and don't think its a file size limit issue since it doesn't work with 2+ documents either.

 

Any help would be appreciated here. 

 

 

1 person had the same question
1 REPLY 1

‎09-12-2022 10:52 AM

HP Recommended

Are you running the latest Future  Smart 5.5 firmware? Depending on how you have the resolution settings it is possible to create a gigantic file. Can you send a single page document? 

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