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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎10-08-2018 04:52 PM

HP Recommended
Product: HP 8720
Operating System: macOS 10.13 High Sierra

I have completed and received a 'setup successful' message in teh HP Utility application for Scanning to Email service on my 8720.  I have restarted the printer itself.

 

Each time I tap the Scan to Email option a 'You must Sign In First' message is displayed.  If I have successfully set up Scan to Email, shouldn't the printer know this and allow me to scan my document to email.  There does not appear to be a place to 'sign in' on the printer itself.

 

Color me frustrated!

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-09-2018 12:06 AM

HP Recommended

Hi,

Wwipe down your finger from top to bottom of the screen and tap the WiFi or Ethernet icon, then locate the IP address of the printer.

Browse that IP from your browser and click on Scan > Scan to Email > Scan to Email Setup and confirm any security warning.

Set To as Blank, From as Default From and press Apply, then it will no longer ask to sign in first.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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2 REPLIES 2

‎10-09-2018 12:06 AM

HP Recommended

Hi,

Wwipe down your finger from top to bottom of the screen and tap the WiFi or Ethernet icon, then locate the IP address of the printer.

Browse that IP from your browser and click on Scan > Scan to Email > Scan to Email Setup and confirm any security warning.

Set To as Blank, From as Default From and press Apply, then it will no longer ask to sign in first.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎10-09-2018 07:27 AM

HP Recommended

Thanks.  Root Cause was the utility defaulting to the value of To: Signin Required without explanation.

 

Changing to Default From solved the issue.

 

 

Was this reply helpful? Yes No
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