• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎01-04-2021 03:56 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M479dw
Operating System: Microsoft Windows 10 (64-bit)

Scan to Network Folder stopped working - it worked previously.
I tried to get it work again - nothing helps.
I am on Win 10 Pro 20H2.

- Enabling SMBv1 on Printer and Win 10 does not help.
- Replacing PC name by IP does not help.
- Sharing folder for Everyone does not help.
- Resetting Printer to factory presets does not help.

 

This should be fixed by HP quickly!

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-05-2021 05:59 AM - edited ‎02-05-2021 06:01 AM

HP Recommended

Now it works again. I used:

- Local account "Scanner" (no Microsoft account)

- HP "Scan to Folder Wizard", use short path i.e. D:\scans

- Add "Scanner" to the allowed accounts to share with

 

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎01-15-2021 04:41 AM - edited ‎01-15-2021 04:43 AM

HP Recommended

Okay, this is my first HP device.
An important functionality stops working after a few months.
HP Support does .... nothing.
No feedback. No inquiries. Just nothing.

Never again a HP device.

Was this reply helpful? Yes No

‎02-05-2021 04:30 AM

HP Recommended

Still no solution.

No HP feedback.

Scan to Network Folder is broken - nobody cares?

Was this reply helpful? Yes No

‎02-05-2021 05:59 AM - edited ‎02-05-2021 06:01 AM

HP Recommended

Now it works again. I used:

- Local account "Scanner" (no Microsoft account)

- HP "Scan to Folder Wizard", use short path i.e. D:\scans

- Add "Scanner" to the allowed accounts to share with

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.